About
You're hiring Jim, not a call center
I'm Jim. I own Suburban Office IT, and I do every job myself, from the first text to the final fix. When you call, you get me.
I'm Jim. I own Suburban Office IT, and I do every job myself, from the first text to the final fix. When you call, you get me.
No rotating techs and no handoffs. You explain your problem once.
You know the cost before I start. No meter running in the background.
I explain what went wrong and what I did, without jargon and without talking down to you.
If replacing makes more sense than repairing, or you don't need that upgrade, I'll tell you.
I come from a law-enforcement background. Being trusted in your home, with your files and your business, is something I take seriously.
Read about real jobs on the Real Fixes page.
I'd rather spend twenty minutes finding the real cause than sell you a part that doesn't fix anything. That's why the diagnostic comes first, and why you'll sometimes hear me say "you don't need that."
“Jim was sympathetic, patient, and knowledgeable. He helped me resolve an email issue that had left me feeling like I was working with one hand tied behind my back.”
Text or call for a free 5-minute chat. If I'm not the right person for the job, I'll tell you and try to point you to someone who is.